✦ NRMA · CGU · Allianz · QBE · Zurich  ·  Preferred Repairer

Insurance Claim Smash Repairs Sydney —
We Manage Your Claim End to End

Miranda Auto Body is a preferred repairer for NRMA, CGU, Allianz, QBE and Zurich. We manage your entire insurance claim from start to finish — from towing and assessment through to repair and delivery. Whether your policy allows you to nominate your own repairer depends on your Product Disclosure Statement (PDS) — check your policy or call your insurer. We can help you understand your options.

Book a Claim Assessment Call (02) 9525 8673
NRMA Preferred Repairer
CGU Preferred Repairer
Allianz Preferred Repairer
QBE Preferred Repairer
Zurich Preferred Repairer
PDS Repairer Choice Guidance
Full Claims Management
53 Years Experience
Insurance claim smash repairs Sydney NRMA CGU Allianz QBE Zurich – Miranda Auto Body
Authorised Insurance Repairer

We Handle Your Claim
From Start to Finish.

Miranda Auto Body partners with all major and minor insurance companies to repair all types of paint and panel damage, including structural repair work using genuine parts only. Whether it's a small scrape or a major collision, we manage every claim with the same level of care and expertise. We have over 53 years of experience supporting customers with claims management and work efficiently to have your vehicle back on the road as soon as possible.

We are a preferred repairer for NRMA, CGU, Allianz, QBE and Zurich — and we work with all other insurers too. As a preferred repairer, we have a direct relationship with these insurers — meaning faster approvals, less paperwork for you, and a smoother repair process regardless of your insurer.

  • Repairer choice depends on your PDS — we'll help you understand what your policy allows
  • Direct insurer liaison — we handle all communication with your insurer
  • Organise towing from the accident scene to our facility
  • Genuine parts only — protecting your vehicle's integrity and warranty
  • Keep you informed throughout the repair process
  • Hire car assistance — we can help arrange a vehicle during repairs
Book a Claim Assessment Priority Client
Understanding Your Policy

Can You Choose Your Own Repairer in NSW?
What Your Policy Actually Says

The right to choose your own smash repairer is not an automatic legal right. In NSW and across Australia, whether you can nominate your own repairer depends entirely on the Product Disclosure Statement (PDS) of your specific car insurance policy — not on a blanket rule under Australian Consumer Law.

Some policies allow you to nominate a repairer. Others direct you to the insurer's own network. The only way to know is to read your PDS or call your insurer directly before you commit to a repairer.

If your policy does allow repairer choice, Miranda Auto Body will manage all communication with your insurer from lodgement through to delivery. As a preferred repairer for NRMA, CGU, Allianz, QBE and Zurich, we have established direct relationships that make the process as smooth as possible.

If your policy does not allow repairer selection, we'd encourage you to speak with your insurer, read your PDS carefully, and — if you're not satisfied — consider switching to a policy that does. We're happy to help you understand your options. Call us on (02) 9525 8673.

Check your PDS before you commit. Whether you can choose your own repairer depends on your specific policy. Call your insurer, read your PDS, and if you have any questions about what your policy allows, call Miranda Auto Body on (02) 9525 8673 — we'll help you navigate it. Read our full guide to repairer choice in NSW ↗

Our Insurance Partners

Preferred Repairer For

We are a preferred repairer for the following insurers. Click through to each insurer's claims page for information on lodging your claim.

NRMA Insurance

Miranda Auto Body is an NRMA preferred repairer. We work directly with NRMA to manage your claim and repair your vehicle to factory specification.

Learn More → NRMA Claims ↗

CGU Insurance

As a CGU preferred repairer, we handle your CGU claim from lodgement through to repair completion, keeping you informed at every stage.

Learn More → CGU Claims ↗

Allianz Insurance

Miranda Auto Body is an Allianz preferred repairer. Allianz Comprehensive Insurance customers can choose their own repairer — choose us.

Learn More → Allianz Claims ↗

QBE Insurance

We are a QBE preferred repairer. Our team manages QBE claims efficiently, ensuring your vehicle is repaired with genuine parts and factory methods.

Learn More → QBE Claims ↗

Zurich Insurance

Miranda Auto Body is a Zurich preferred repairer. We work within the Zurich repair network to deliver fast, high-quality repairs for Zurich customers.

Learn More → Zurich Claims ↗

All Other Insurers

We work with all major and minor insurance companies — not just our preferred partners. If your insurer is not listed above, we can still manage your claim. Simply call us and we will confirm your coverage and handle everything from there.

Contact Us →
Common Questions

Insurance Claim FAQs

Whether you can choose your own repairer depends on your specific insurance policy's Product Disclosure Statement (PDS) — it is not an automatic legal right under Australian Consumer Law. Some policies allow repairer nomination; others direct you to the insurer's own network. Check your PDS or call your insurer before committing. Miranda Auto Body is a preferred repairer for NRMA, CGU, Allianz, QBE and Zurich — if your policy allows repairer selection, simply tell your insurer you want to use us and we will manage everything from there.

After ensuring everyone is safe and calling 000 if needed: (1) Move your vehicle off the road if possible. (2) Exchange details with the other driver — name, address, phone, registration, licence number, and insurer. (3) Take photos of the damage and the scene. (4) Call Miranda Auto Body on (02) 9525 8673 — we provide 24/7 accident support and can organise towing immediately. (5) Lodge your insurance claim. We can assist with all of this.

Yes. Miranda Auto Body uses genuine parts for all insurance repairs where specified by the manufacturer's repair procedures. This is particularly important for prestige vehicles where non-genuine parts can affect the vehicle's safety systems, structural integrity, and manufacturer warranty. We will always advise you if a repair requires genuine parts and why.

Repair time depends on the extent of damage, parts availability, and insurer approval timelines. Minor repairs can often be completed in a few days. Major structural repairs may take several weeks. We keep you informed throughout the process and work efficiently to return your vehicle as quickly as possible. We can also assist with arranging a hire vehicle during the repair period.

Start Your Insurance Claim Today

Call us on (02) 9525 8673 or book online. We'll assess your vehicle, manage your insurance claim, and keep you informed throughout the entire repair process.

Book a Claim Assessment Priority Client Membership